Shipping & Returns

Shipping

All Luci's Lemons garment are handmade in The Netherlands by me and they will be ready for shipping between 5-6 weeks after your purchase.

Shipping in the Netherlands will take approximately 1-2 business days. Shipping outside the Netherlands will take most likely more time, the exact shipping time can be found on the PostNL website. When the package is shipped, you will receive a track & trace code via email.

Returns

Returns and exchanges will be accepted only if approved through customer service (info@lucislemons.com). The return shipment must adhere to the approval conditions and be initiated within 14 calendar days after receiving your order. Items must be returned in perfect condition, unused, and undamaged, including the scrunchie.

Custom sized garments are non-returnable. As they are made completely according to your custom measurements.

I run Luci’s Lemons solely by myself, carefully crafting each piece by hand in my atelier in the Netherlands. When you order from my label, please keep in mind that your garment is made especially for you, and I dedicate hours to make this special order. Returns are possible for standard size made pieces if the piece isn’t to your liking, but a refund can’t be issued due to the time invested. Instead, I offer store credit in exchange for the return.

Return shipping is at the customers expanse, the responsibility for any delivery issues with your chosen carrier lies with the customer. I recommend choosing a delivery option with a signature requirement. If you wish to send back the product for adjustments, both the initial and return shipping fees will be at your charge. You have to declare the return package at a 1 euro value, or custom fees may apply and will be withdrawn from your store credit issued for the return.

Each item is carefully made and inspected before being shipped, but if you do receive a damaged item, please email info@lucislemons.com within 3 days of receipt of your item.

Customs charges

For orders outside of the European Union: Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs might be. If you choose to refuse the parcel, it will be returned to me.

US customers: The additional tariffs are included in the shipping price, you won't be billed with extra tariffs.

Shipping costs

Luci's Lemons ships worldwide. The correct shipping costs will be calculated at the checkout.

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Beautiful dress very happy with purchase

It's perfect, from the beautiful, comfortable fabric to the stitching. I love it.

Ordered this for my wife. She says it’s the most beautiful dress she owns, other than her wedding gown. She loves the color and and the silk is soft and luxurious. She’ll be wearing this to two weddings this Autumn. It is beautifully made. Thank you.

Love the fabric and the fit, great quality work. Luci is also so responsive and helpful!

Absolutely beautiful! Silk (and even satin) has the tendency to stick to every little detail of your body. The custom measurements make a big difference in that regard. The cut of this dress won't hide your body, but it will fit way more beautifully than any other standard silk or satin skirt/dress. The fabric itself is also gorgeous. It's a thick and smooth silk. Way thicker than any other silk item I've owned. This also helps it lay smooth on the body and requires no lining (which is also rare). The feel of pure silk on your skin is so nice! I honestly feel like a princess wearing my dress <3 I chose short sleeves instead of butterfly sleeves in the customisation options. If you want a custom piece (fabric of another design or other special requests) you can easily contact the owner/designer. Basically, you get a high quality custom made item that you are sure to love and cherish! I've already made two other orders :)

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